Mrspin Terms & Conditions – Malaysia Platform Rules

1Acceptance of Terms & Conditions

These Terms & Conditions ("Terms") govern the use of the website, mobile application, and all services provided by MrSpin ("Platform"). These Terms take effect from the date you register a MrSpin account and continue to apply for as long as your account remains active.

By registering a mrspin account, you expressly acknowledge that:

• You are 18 years of age or older at the time of registration
• You are resident in Malaysia and accessing the platform from within Malaysia
• You are registering on your own behalf and not on behalf of another person
• You are not subject to any legal prohibition from participating in online betting activities
• All information you provide is truthful, accurate, and up to date

Mrspin reserves the right to request identity verification documents (KYC — Know Your Customer) at any time to confirm member eligibility. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension.

2Account Registration

Each individual is permitted to hold only one MrSpin account. Registering multiple accounts under the same individual — whether using a different name, email address, or phone number — is a serious breach of these Terms and may result in:

• Immediate closure of all associated accounts without notice
• Forfeiture of all balances across the relevant accounts, including any winnings
• Forfeiture of all bonuses claimed through duplicate accounts

During registration, you are required to provide a valid Malaysian phone number for verification. The email address you register with will serve as your primary account identifier and will be used for all official communications from mrspin. You are responsible for ensuring this email address remains active and accessible.

Mrspin reserves the right to decline any individual's registration without providing a reason. This platform is not available to anyone under the age of 18, and we take the protection of minors very seriously.

3Deposits & Payment Methods

MrSpin only accepts deposits in Malaysian Ringgit (RM). No foreign payment methods are accepted. The available deposit methods are:

• Touch 'n Go eWallet — Processed instantly
• GrabPay — Processed instantly
• Boost eWallet — Processed instantly
• ShopeePay — Processed instantly
• DuitNow — Processed instantly
• FPX Online Banking (Maybank2u, CIMB Clicks, and other FPX participating banks) — Processed within 5 minutes

The minimum deposit is RM20 per transaction. You are advised to set daily and weekly deposit limits in your account settings as a responsible gambling measure. MrSpin reserves the right to apply additional checks for deposits exceeding certain thresholds as part of its anti-money laundering (AML) procedures.

Deposited funds must be used for betting activities on the MrSpin platform. MrSpin is not responsible for any fees charged by third-party payment providers on your transactions.

4Withdrawal of Winnings

Withdrawals may only be made to the same Malaysian payment method used for the original deposit. mrspin enforces a same-source withdrawal policy in compliance with anti-money laundering regulations. Withdrawal limits are as follows:

• Minimum withdrawal: RM30 per transaction
• Standard processing time: under 15 minutes for regular members
• VIP processing time: under 5 minutes for VIP members

Before your first withdrawal is processed, MrSpin may require identity verification (KYC), including a copy of your Malaysian identity card and proof of payment method. This process is an industry standard to ensure the security of your funds.

A withdrawal may be delayed or declined if:

• Bonus rollover requirements have not been fully met
• KYC documents not yet approved
• Account activity showing signs of fraud or abuse
• There is an active dispute related to the account

5Bonuses, Promotions & Rewards

MrSpin offers a range of bonuses and promotions to members, including a welcome bonus, weekly cashback, reload bonuses, and a VIP programme. Each promotion has its own specific terms stated on its respective promotions page. The following general conditions apply to all MrSpin bonuses:

• Welcome bonus: 10x rollover of deposit + bonus amount required before withdrawals are permitted
• Weekly cashback is not subject to rollover — it can be withdrawn directly
• Reload bonus: 8x rollover, must be used within 7 days of activation
• Free bet bonus: winnings from free bets are subject to a 5x rollover

MrSpin strictly prohibits bonus abuse in any form. This includes, but is not limited to: registering multiple accounts to claim bonuses repeatedly, using conflicting betting methods (for example, betting on both sides of an event using different accounts), or transferring bonus balances between accounts. Any detected abuse will result in:

• Cancellation of all associated bonuses
• Withdrawal of winnings obtained through bonus abuse
• Permanent account closure

MrSpin reserves the right to modify, suspend, or terminate any promotion at any time with or without prior notice. Any changes will be communicated via members' registered email and the in-platform notice board.

6Sports Betting Rules

Sports Betting at MrSpin covers football (Malaysia Super League, EPL, La Liga, and other leagues), badminton (BWF), e-sports (MLBB, DOTA 2, CS2), tennis, basketball, and over 25 other sports. The general rules that apply to all Sports Betting are:

• Confirmed bets cannot be cancelled unless a verifiable technical error has occurred
• MrSpin reserves the right to void or reject any bets placed at odds that are clearly incorrect due to a system error
• Postponed or cancelled matches: bets are fully refunded unless otherwise stated in the relevant sport's rules
• For in-play betting, outcomes are determined by the official score and final result as confirmed by the relevant sporting body
• The minimum bet is RM1 and the maximum bet varies depending on the sport and market selected

For Malaysia Super League and BWF matches specifically, mrspin provides dedicated rules that can be found in the Help section of the platform. Official results declared by the Malaysia Super League and Badminton World Federation (BWF) are final and binding for the purposes of bet settlement at mrspin.

7Casino & Blackjack Rules

Live casino games at MrSpin — including blackjack, baccarat, roulette, and more — are run to strict standards of fairness. All live casino games feature real human dealers streamed live, ensuring complete transparency in every round.

• All Live Casino game outcomes are final and may not be disputed unless there is clear evidence of a technical error verifiable through video recording
• Internet connection disruptions during live casino games: any bets already placed will be settled based on the final outcome of that round
• The minimum blackjack table bet starts from RM5 and the maximum varies depending on the table selected
• Side bets (Perfect Pairs, 21+3) are separate wagers with their own rules and payouts
• Live casino games do not contribute to the rollover requirements of certain bonuses at the same rate as Sports Betting — please refer to the specific bonus terms

Mrspin is not liable for any losses arising from gameplay strategy decisions made by members themselves. Use basic strategy and manage your bankroll wisely to get the most out of your experience.

8Account Security & Privacy

You are solely responsible for keeping your MrSpin account login credentials secure. This includes your username, password, and any two-factor authentication (2FA) codes you have enabled. Steps you are required to follow:

• Never share your account password with anyone, including family members
• Use a strong, unique password that you don't use on any other platform
• Log out of your account after every session, especially when using a public or shared device
• Report to MrSpin support immediately if you suspect your account has been accessed without authorisation

MrSpin will never ask for your account password through any channel — including email, SMS, live chat, or phone. Any communication claiming to be from MrSpin and requesting your password is a phishing attempt. Please report it to us immediately.

All personal data is processed in accordance with the MrSpin Privacy Policy, which can be found at Privacy Policy page. Data is protected with 256-bit SSL encryption and will not be shared with any third party without your consent.

9Fraud, Manipulation & Platform Abuse

Mrspin employs a sophisticated fraud detection system that continuously monitors all account activity. The following actions are strictly prohibited and may result in legal action and immediate account closure:

• Using automation software, bots, or scripts to place bets
• Exploiting bugs, system errors, or platform vulnerabilities
• Colluding with other players to manipulate outcomes
• Depositing funds from illegal sources or using mrspin for money laundering
• Filing unauthorised chargebacks or payment reversals through a payment provider
• Using another person's information to register or place bets
• Any form of identity fraud or falsification of KYC documents

Once fraud is confirmed, MrSpin reserves the right to seize all balances in the account including the original deposit and winnings, permanently close the account, and report the case to the relevant authorities. MrSpin also reserves the right to pursue claims for damages against individuals who cause financial loss to the platform.

10Responsible Gaming

MrSpin is fully committed to the principles of responsible gambling. We believe that betting should be an enjoyable form of entertainment that does not negatively impact our members' daily lives, finances, or personal relationships.

Responsible gaming tools available to all mrspin members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits directly from your account settings. These limits take effect immediately and cannot be increased within 24 hours of the change
• Cool-Off Period: Pause your account for 24 hours, 7 days, or 30 days. During this period, login and deposits are blocked
• Self-Exclusion: Exclude yourself from the platform for 3 months, 6 months, 1 year, or permanently. Contact support to activate a long-term self-exclusion
• Betting Limits: Set a maximum bet limit per match or casino session
• Reality Check: Receive reminders about the time you spend on the platform

If you or someone you know is showing signs of a gambling problem, we encourage you to seek help immediately. Please refer to the Responsible Gaming for more information and support resources.

11Account Closure & Suspension

Mrspin reserves the right to suspend or close any member's account for the following reasons, without obligation to provide detailed explanation:

• Breach of any provision within these Terms & Conditions
• Failure to complete the KYC verification process within the specified timeframe
• Suspected activities related to fraud, money laundering, or abuse of the platform
• Requests from law enforcement authorities
• A request by the member themselves to close their account

If your account is closed for reasons unrelated to a breach, any remaining balance (after applicable deductions) will be returned to you via your original payment method within a reasonable timeframe. Members who wish to voluntarily close their account may contact the MrSpin support team via live chat or email at support@mrspin.click.

12Liability Limits & Disclaimers

The mrspin platform is provided "as is" and mrspin makes no warranties — express or implied — regarding continuous availability, odds accuracy, or the platform's fitness for any particular purpose. mrspin is not liable for:

• Betting losses arising from the player's own strategic decisions
• Service disruptions due to system maintenance, power outages, or circumstances beyond MrSpin's control (force majeure)
• Losses resulting from unauthorised access to your account by a third party due to your own negligence in securing your login credentials
• Processing delays caused by third-party payment providers
• Betting outcomes that differ from a member's expectations but are correct under the applicable rules

In any circumstance, mrspin's maximum liability to any member shall not exceed the total net deposits made by that member in the 30 days preceding the liability claim.

13Amendments to Terms & Conditions

Mrspin reserves the right to amend, update, or replace these Terms & Conditions at any time. Members will be notified of any material changes through:

• Email notice to your registered address at least 7 days before changes take effect
• A prominent notice on the mrspin platform homepage
• Update the "Last Updated" date at the top of this document

Your continued use of the MrSpin platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account before the effective date by contacting our support team. The latest version of these Terms & Conditions is always available on this page and supersedes all previous versions.

14Contact Us

If you have any questions, concerns, or complaints regarding mrspin's Terms & Conditions or the platform's operations in general, please reach out to us through the following channels:

• Live Chat: Available directly within the MrSpin platform, 24 hours a day, 7 days a week. Response times are typically under 5 minutes.
• Email: support@mrspin.click — for detailed enquiries or issues requiring supporting documentation. Response time under 24 hours.

For formal complaints, please submit full details — including your account number, the date and time of the incident, and a thorough description of the issue — to our email address. All complaints will be investigated fairly, and we are committed to responding within 48 business hours.